Frequently Asked Questions (FAQs)
Welcome! We’re here to assist you with any questions or concerns. If you need further information beyond the FAQs, please don’t hesitate to reach out.
General Information
1. What brands of outboard motors do you sell?
We sell top brands including Evinrude, Honda, Lehr, Mercury, Suzuki, Tohatsu, Torqeedo, and Yamaha.
2. Where is B&M Boat Store located?
Our store is located at 1323 N 6th St, Burlington, IA 52601.
3. What are your operating hours?
We are open Monday through Saturday, from 8:00 AM to 6:00 PM. We are closed on Sundays.
4. How can I contact B&M Boat Store?
You can reach us via email at info@bandmboatstore.com or visit us during our business hours.
5. Do I need an appointment to view or purchase an outboard motor?
No appointment is necessary. However, we recommend calling ahead if you want to ensure a specific model or service is available.
Products & Inventory
6. Do you sell new and used outboard motors?
Yes, we offer both new and used outboard motors from top brands.
7. How do I choose the right outboard motor for my boat?
Our knowledgeable staff can assist you in selecting the appropriate motor based on your boat’s size, usage, and your preference.
8. Are the used outboard motors inspected and tested before sale?
Yes, all used motors undergo a thorough inspection and testing to ensure quality and reliability.
9. Can I special order an outboard motor if I don’t see it in stock?
Absolutely. We can place special orders for specific models to meet your needs.
10. Do you carry accessories and parts for outboard motors?
Yes, we stock a range of accessories, maintenance parts, and lubricants for various outboard motor brands.
Purchasing & Financing
11. What payment methods do you accept?
We accept cash, credit/debit cards, and financing options where applicable.
12. Do you offer financing on outboard motors?
Yes, we have financing options available. Please contact us for more details.
13. Do you provide discounts or promotions?
We occasionally run promotions and discounts. Sign up for our newsletter or ask in-store for current offers.
14. What is your return policy?
Due to the nature of the products, all sales are final. Please ensure you have selected the right motor before purchase.
15. Can I finance a used outboard motor?
Yes, financing options are available for both new and used outboard motors. Contact us for eligibility details.
Service & Support
16. Do you offer installation services?
Yes, we provide professional installation for outboard motors purchased from us.
17. Do you offer maintenance and repair services?
Yes, we provide routine maintenance and repair services for outboard motors.
18. Can I get help troubleshooting my outboard motor?
Absolutely. Our team can assist with troubleshooting issues and offer guidance on repairs or part replacements.
19. Do you provide warranty on outboard motors?
Warranties depend on the brand and whether the motor is new or used. We can provide details when you purchase.
20. How often should I perform maintenance on my outboard motor?
Regular maintenance is recommended every 100 hours of operation or annually, whichever comes first.
Parts & Accessories
21. Can I order replacement parts for my outboard motor?
Yes, we can order parts for most brands and models, and we carry a selection of common parts in-store.
22. Do you sell marine batteries?
Yes, we stock marine batteries suitable for outboard motors.
23. Do you carry safety equipment and boating accessories?
Yes, we offer safety gear, navigation equipment, and other boating accessories.
24. Can I buy propellers from you?
Yes, we carry various propellers compatible with the top brands we sell.
25. Do you offer custom orders for specific accessories?
Yes, we can special order accessories to suit your specific needs.
Boating & Watercraft
26. Do you offer boat sales or rentals?
Our primary focus is on outboard motors; however, we can provide advice on boat purchases and rentals in the area.
27. Can you help with boat maintenance tips?
Yes, our team can provide basic maintenance tips and guidance for keeping your boat and motor in top condition.
28. What safety tips do you recommend for boaters?
Always wear life jackets, check weather conditions before heading out, and ensure your boat and motor are properly maintained.
29. Do you offer training or tutorials for new boaters?
While we don’t provide formal training, our staff is happy to offer advice and guidance for beginners.
30. Are there local waterways suitable for boating near Burlington, IA?
Yes, there are several lakes and rivers in the area suitable for boating and water sports.
Shipping & Delivery
31. Do you offer delivery services?
Yes, we can arrange delivery within certain areas. Contact us for details.
32. How long does it take to receive a special order?
Delivery times vary depending on the model and availability, typically ranging from 1 to 5days within the United States.
33. Can I pick up my order in-store?
Yes, you can choose to pick up your order at our store at no extra cost.
Policies & Guarantees
34. What is your warranty policy?
Warranty coverage depends on the specific brand and whether the product is new or used. Details are provided at the point of sale.
35. Do you offer price matching?
We strive to offer competitive prices. Please contact us to discuss price matching options.
36. What is your policy on out-of-stock items?
If an item is out of stock, we can typically special order it for you or suggest alternatives.
37. What should I do if my motor isn’t working properly after purchase?
Contact us immediately for troubleshooting, repair, or warranty assistance.
38. Can I return or exchange a purchased outboard motor?
All sales are final unless the product is defective or under warranty, in which case warranty support applies.
Miscellaneous
39. How do I register my new outboard motor?
Registering your motor is typically the manufacturer’s responsibility. We can assist with registration if needed.
40. Do you offer eco-friendly or electric outboard motors?
Yes, we stock electric outboard motors from Torqeedo and other brands supporting environmentally conscious boating.
41. Can I get maintenance or repairs on outboard motors purchased elsewhere?
Yes, we offer maintenance and repair services regardless of where you purchased your motor.
42. Do you provide part installation instructions?
Yes, we can provide guidance and support for installing parts and accessories.
43. Is financing available for used motors?
Yes, financing options can be available for both new and used motors.
44. Do you offer trade-in options?
Yes, we accept trade-ins on select outboard motors and can provide a quote.
45. Are there any financing incentives for first-time buyers?
Occasionally, yes. Please check with us for current promotions.
Customer Service & Support
46. What should I do if I have a warranty claim?
Contact us with details of the issue, and we’ll guide you through the warranty process.
47. Can I get a demo of a motor before purchasing?
In some cases, yes. Please call ahead to arrange a demonstration.
48. Do you provide training on how to operate outboard motors?
While we don’t conduct formal classes, our team can provide operating tips and instructions.
49. How do I schedule a service appointment?
Call or email us to schedule a maintenance or repair appointment.
50. Do you offer gift cards?
Yes, gift cards are available for purchase in-store and online.
Technical & Maintenance
51. How often should I replace the spark plugs on my outboard motor?
Generally, every 100 hours of operation or annually, but check your manufacturer’s guidelines.
52. What oil should I use for my outboard motor?
Use the oil recommended by your motor’s manufacturer, which will be specified in the user manual.
53. How do I check the oil level in my outboard motor?
Refer to your owner’s manual for specific instructions, but generally, check the oil level when the motor is upright and cooled.
54. What maintenance is needed for an electric outboard motor?
Electric motors require minimal maintenance but should be kept clean and inspected regularly for wear or damage.
55. How do I troubleshoot common outboard motor issues?
If your motor is not starting or running smoothly, check fuel, spark, and power connections. Contact us for detailed troubleshooting.
Environmental & Safety
56. Are electric or eco-friendly motors better for the environment?
Yes, electric outboard motors produce zero emissions and are environmentally friendly.
57. What safety equipment should I have on my boat?
Always carry life jackets, a fire extinguisher, signaling devices, and a first aid kit.
58. How do I ensure safe operation of my outboard motor?
Follow manufacturer instructions, perform regular maintenance, and always wear proper safety gear.
59. Are EPAs and emissions standards considered?
Yes, all our outboard motors comply with current emissions and environmental standards.
60. How can I reduce my boating carbon footprint?
Use electric motors when possible, maintain your engine properly, and follow eco-friendly boating practices.
Legal & Registration
61. Do I need to register my outboard motor?
Registration laws vary by state. Check local regulations, or we can assist with registration.
62. What licenses are required to operate a boat with an outboard motor?
Requirements vary by location; generally, a boating license is recommended or required for some regions.
63. What are the safety laws I should be aware of?
Adhere to local boating laws, wear life jackets, and follow navigation rules to ensure safe operation.
64. Can I operate a boat with an outboard motor if I’m under 18?
Age restrictions depend on local regulations; check your state’s boating laws.
65. How do I report a boating safety violation?
Contact local law enforcement or the Coast Guard directly.
Shipping & Delivery
66. Do you ship outboard motors?
We can arrange shipping for outboard motors within certain areas. Contact us for details.
67. How long does delivery take?
Delivery times depend on your location and motor availability, typically ranging from a few days to a week.
68. Do I need to pay extra for delivery?
Delivery fees depend on your location and the size of the order. We will provide details at purchase.
Maintenance & Care
69. How should I store my outboard motor during winter?
Clean and drain fuel, remove the battery, and store the motor in a dry, covered area.
70. What’s the best way to winterize my outboard motor?
Follow manufacturer instructions to winterize, including draining fluids, fogging the engine, and storing properly.
71. How often should I perform routine maintenance?
Every 100 hours of use or annually, whichever comes first.
72. How do I clean my outboard motor?
Use fresh water and mild detergents; avoid high-pressure washers that can damage seals.
73. What does a typical maintenance service include?
Oil change, lower unit lube, spark plug replacement, fuel system check, and general inspection.
Additional Questions
74. Do you sell accessories like boat covers and trailer parts?
Yes, we stock various accessories including boat covers, trailer components, and more.
75. Can I buy gift cards for your store?
Yes, gift cards are available in-store and online.
76. Do you have a newsletter or loyalty program?
Sign up for our newsletter for updates on promotions and new products; ask about our loyalty program.
77. Can I see reviews or testimonials from your customers?
Yes, check our website or ask in-store for customer testimonials.
78. What is the best way to learn about new products?
Follow us on social media or subscribe to our newsletter.
79. Do you offer parts and service for outboard motors purchased elsewhere?
Yes, we provide maintenance, repair, and parts services regardless of where the motor was purchased.
80. How do I schedule a maintenance appointment?
Call us at the store or email us to book your service appointment.
Regulatory & Licensing
81. Do I need a license to operate an outboard motor?
Regulations vary by state; check local laws, and we can advise on licensing requirements.
82. Are there restrictions on boat sizes with certain motors?
Some regions regulate boat and motor sizes; ensure you’re compliant with local laws.
83. How do I register my boat?
Boat registration procedures vary by jurisdiction; we can guide you through the process if needed.
Boating Tips & Education
84. Do you offer boating safety classes?
We do not provide classes, but we can recommend local organizations for boating courses.
85. How can I improve my boating skills?
Practice safe navigation, take a boating safety course, and consult with our staff for tips.
86. What should I do if my boat capsizes?
Stay calm, keep your life jacket on, and follow proper rescue procedures; always prioritize safety.
87. How do I plan a safe boating trip?
Check weather forecasts, inform someone of your plans, carry safety gear, and ensure your boat and motor are in good condition.
88. What is the maximum horsepower my boat can handle?
Check your boat’s capacity plate or Owner’s Manual for maximum horsepower ratings.
Technical Support & Troubleshooting
89. My outboard motor won’t start. What should I check?
Ensure there’s fuel, check the spark plug and battery, and examine the kill switch.
90. Why is my motor running rough?
Possible causes include fuel issues, dirty carburetor, or spark plug problems.
91. How do I update my motor’s software or firmware?
Most updates are done through authorized service centers. Contact us for assistance.
92. What should I do if my propeller is damaged?
Stop using the motor, and bring the damaged propeller to us for repair or replacement.
93. How do I store my outboard motor long-term?
Clean thoroughly, drain fuel, disconnect the battery, and store in a dry, sheltered place.
Environmental & Safety Policies
94. Are your motors compliant with environmental regulations?
Yes, all our motors comply with current emissions and environmental standards.
95. What safety precautions should I take when boating?
Always wear life jackets, avoid alcohol consumption, and follow navigation rules.
96. Do you promote eco-friendly boating practices?
Yes, we encourage using electric motors and following environmentally sustainable boating practices.
Additional Support & Service
97. Can I get technical support after purchasing?
Yes, our team is available for ongoing support, troubleshooting, and maintenance advice.
98. Do you offer mobile repair services?
Currently, we provide in-store service; contact us to discuss mobile repair options.
99. How can I provide feedback about your service?
You can email us at info@bandmboatstore.com or leave a review on our website or social media pages.
100. Do you offer gift cards or service packages?
Yes, we offer gift cards and can customize service packages upon request.
If you have any questions not addressed above, please feel free to contact us by clicking the button below.